Find answers to our most frequently asked questions below. If you can't find what you're looking for, please contact us firstname.lastname@example.org and we'll get in touch with 24 hours.
Payments on our website are made by popular websites: Apple Pay and Stripe . All payments are made using a secure SSL connection. Credit card payments are handled by PayPal and Stripe and our company does not have access to credit card or bank account details.
For now we use Euro currency for all of our international sales on the site.
Unfortunately it is not possible to add more products to your order. Place a new order and contact us : email@example.com
If the second order is placed within 12 hours from the first one, we will waive the cost of shipping the additional order.
Yes, this number will be transferred in a separate e-mail confirming that the items have been sent from us to you.
Yes, we are shipping to European Union, UK, USA and Japan. But if you leave outside of EU and you want to place your order , write to us : firstname.lastname@example.org . We will help you with your online shopping.
As we are a Made-to-Order brand, we do not accept returns for refunds. Please note that we only offer refunds for faulty items that cannot be replaced or repaired
You can find more information in our RETURNS AND EXCHANGE section.
The exchange of goods consists of returning the products in accordance with the return / exchange procedure and placing a new order in the online store.
We kindly ask you to send back the undamaged products along with the original packaging and the completed return / exchange form - thanks to this, we are able to efficiently carry out the next stages of the exchange and send the funds back to your account.
Delivery time depends on the destination and takes from 3 to 4 working days within the European Union and 5-10 working days outside of European Union.
Each country has its own customs regulations. Each customer will have to pay possible customer duty taxes separately.
All items purchased on this website are made pursuant to a shipment contract. Once your items are picked up from the shipper, the responsibility for those items, purchased from this website, passes to you, the customer. In the unlikely case that your package is lost or damaged, you are responsible for lodging a claim with the carrier. If you wish to upgrade your service or add insurance for ease of mind at an extra cost, please email us at email@example.com before you place your order and one of our team members will happily arrange this for you.